Welcome to theblekgoat.com (TBG) website which is operated by or for The Blek Goat and is governed by the policies, terms and conditions stated below. Please read them carefully to prevent misunderstandings. By using TBG website you agree to all of the terms and are aware of their change, as we reserve the right to update this website and these terms and conditions at any time with or without notice. You should check this site regularly to stay up to date with any changes we may have made.
2. Links To Other Websites & Services
Website contains links to other websites, which are not operated by TBG. We do not have control of other websites and accept no responsibility for any damages you may suffer from your use of that other website.
Before using or accessing linked websites please read their terms and conditions carefully.
3. Terms Of Sale
Purchased goods will ship out within two business days of the order.
All European orders will receive their items within ten business days.
International orders: Please allow from two up to four weeks for your delivery to arrive. If you still have not received your order after four weeks, please notify rokkrivec[@]theblekgoat[.]com.
We do not ship on Saturdays, Sundays or holidays.
Your order will be shipped with standard service. Unfortunately we can not control third party postage or freight providers, so delivery times may vary, depending on third party postage or freight providers delays.
TBG is shipping worldwide, so no matter where you live, for as long as postman is bringing mail to your door step, we will ship it to you.
International custom fees:
Before placing an order, please be aware of any custom fees you would need to pay to receive your purchase. TBG is not responsible for any custom fees you will get charged for. Custom fees are uncontrollable and part of your country. These charges are at your own expense.
Payment is charged at the end of the complete check-out process. You will not be charged prior the final step and you can cancel your order at any time before payment is taken.
Currently TBG accepts payment only via Paypal. It allows a secure payment and you can learn more about Paypal on their official website.
Please contact rokkrivec[@]theblekgoat[.]com if you have any questions about payment for your goods.
When placing an order you guarantee that all your provided details are accurate and true and that you have an authorized Paypal account.
4. Errors And Inaccuracies
From time to time the informations on TBG website may contain inaccuracies, typographical errors and omissions related to promotions, offers, pricing, product descriptions, shipping chargers and others. The Blek Goat reserves the right to correct any errors, inaccuracies or omissions and to change or update informations throughout the website at any time without prior notice (including after you have submitted your order). We apologize for any inconveniences this may cause and if you are not satisfied with your order you may return it in its original condition and packaging within 30 days of the order date.
5. Pricing & Availability
Whilst The Blek Goat tries to ensure that all the descriptions, details and prices which appear on TBG website are accurate, errors may occur. If we discover an error in the price, details or description of any goods which you have ordered we will inform you of this as soon as possible. We will give you an option of cancelling the order or reconfirming your order at the correct price. In case we are unable to contact you we will treat the order as cancelled. If you cancel the order and you have already paid for the goods, we will refund the cost.
6. Modifications To The Website & Prices
TBG reserves the right to modify and/or update any part of the website at any time without notice.
Prices for our goods may change with or without notice.
The Blek Goat commits to ensuring that all you personal informations are handled in the strictest confidence. We will never give, distribute or lease your personal informations to third parties unless we have your permission to do so.
We may use your informations to send you our promotional material.
8. Return Policy
We are offering a 30 day return policy from date of purchase.
You have the right to return your purchased goods, but products must be returned unused. The item(s) must be in exact condition as you received them. With all labels/hangtags attached, not washed, not worn and odour free – make sure you are not wearing deodorant or body spray that will leave stains or fragrances while you are trying an item.
If you are willing to exchange or return your purchase, contact us immediately when you receive the package.
Orders which are returned to The Blek Goat outside the 30 day return policy period will not be accepted. We will contact sender with an invoice requesting postage cost of returning goods back to you.
After receiving your item for exchange we will investigate the item(s) and if it fits within our standards stated above, we will then process the order and send you new item(s) within 1-3 business days.
In case your returned purchase does not pass the investigation or desired size or color are being sold, we will inform you by email immediately.
After receiving your purchase and if it passes our investigation, we will process the refund within 1-3 business days. Notice that refund will be minus any postage charges.
For the smoothest exchange service, please place a new order for your desired item and we will process the refund when we receive your return.
All sale items are final. No exchange or refunds on sale items.
9. Pre-Order Terms & Conditions
Pre-order is placing orders in advance and all pre-orders are considered sold and final. The primary Terms & Conditions are applicable to Pre-Order Terms & Condition so please read them carefully.
Estimated delivery times will be stated in the products description in our online store. If for any reason we will be late on shipping out your purchase, or we will have it available early, we will inform you via email.
There may be slight differences in size of design prints of a pre-order item, but the quality of the product, size and color will stay the same as stated in product’s description.
All The Blek Goat leather goods are made from vegetable-tanned Italian leather. Leather is a natural material so slight differences and unique markings are expected and this is all part of the natural quality of the leather.
All vegetable-tanned leather goods age and shape naturally and develop a unique character depending on owner’s usage. Since water may change the shape of leather we advise you to not dump (shower) products into water.
Leather absorbs the natural oils from your hands and might not need additional oiling. In case of drying out simply apply light coat of mink or neatsfoot oil and work it into the leather using hands or dry cloth. After the treatment, allow leather to dry completely before using.
Vegetable tanning is the most classic, traditional and environmentally friendly way of tanning leather using natural tannins. Tannins are available in liquid or powder form and can be found in wood, tree barks and a variety of other vegetable matter.
11. Cycling Gear
If it happens that a product is sold out, your purchase will be proceeded within 14 days from the date of your order.
You agree that The Blek Goat may send you e-mails to you, if there will be any changes or updates made to the TBG website. We also reserve the right to send you promotional material regarding our special offers, sales or anything we find it interesting for you.